TIPS FOR SERVICE APPOINTMENTS
* Know where all of the units in our heating
and cooling system are located.
* Check your air filter. A dirty air filter is a
common cause of problems.
* Write down the model numbers of all your
equipment.
* Be ready to explain clearly what symptoms
or problems you've had.
* Know how long ago your problem began.
* Make sure the system is accessible by the
technician. If there is something blocking
any of your products, please remove it.
* If your system's products are in an attic or
crawl space, please make it easily accessible.
* Lock pets in a separate room so they don't
get in the way or get hurt.
* Make sure there's an adult (18 or over)
home to legally allow entry to your home.
* Be prepared to answer the phone. Many
technicians will call to confirm the
appointment when they are on their way.
* If you rent your home, make sure you
have your landlord's permission to have
your system serviced.
* If your heat pump or air conditioner is
frozen, shut it off before the technician
arrives so to allow thaw.
* Make available a file containing
information on all prior services
performed on your system.
* Be prepared to make a payment to the
technician.